Shipping & Delivery
Once you have finished placing your order on parts-motoguzzi.com, the processing will take between 1 and 3 business days.
The usual delivery time is 7 to 10 business days. The processing time is incorporated into the delivery time.
For deliveries outside of Europe the delivery time will be longer due to the unknown variable of customs processing times.
Cancelling an order:
If you wish to cancel your order, please contact our customer service as quickly as possible by e-mail so they can verify the status of your order. If the status is still in process, we will be able to cancel it.
If the order that you wish to cancel has already been shipped, we unfortunately cannot cancel it.
The shipping fees are calculated automatically when adding parts in your basket. They are in most cases accurate but can sometimes vary depending on the size and weight of the parcel. If this is the case you will be contacted by our customer service as soon as possible to find the best solution.
Where to have your order delivered:
Parts-motoguzzi.com suggest having your order delivered to your usual daytime location. That way you increase your chances of being able to have your order delivered to you and being present to sign for it, and saving you the hassle of having to pick it up at the nearest post office.
Ensure that you provide us with the correct and complete address to prevent incurring any return shipping fees if the courier cannot deliver the package to the address indicated.
Refusing delivery of a package, not claiming a package or wrong address:
If you refuse your order at your door during delivery, it will be returned to our warehouse. The fees associated with the return delivery are charged to us. The same outcome will occur to packages that are either undeliverable because no one is home during the multiple delivery attempts or the package is not picked up from the local post office after X amount of days. The rules differ depending on the courier. Parcels delivered to a faulty address from a client’s mistake or from which the address was incomplete will also be returned to us.
Tracking your order:
You will receive emails informing you of the advancement of your order. The day your order is shipped you will receive an email with a tracking number and the link to follow your parcel.
Shipping outside of Europe:
All orders shipped outside of Europe are not subjected to VAT. Because the shipments pass through customs, they are subject to customs duties, taxes, and administrative fees. In most cases, a bill with duties will accompany your order and be payable upon receipt, or will be sent via mail. The receiver is responsible for all taxes and duties applied to the order. Note that we are not able to predict or give estimates for these fees and taxes. We suggest contacting the customs office directly if you are worried or would like more concrete answers.
Restrictions can also apply to shipments with dangerous or oversized goods. We reserve the right to refuse orders in certain situations in which this is the case, at all-time and without notice.